FAQ
When will my box arrive?
All orders placed by Tuesday at 11:59 PM HKT are packed fresh and shipped via SF Express every Friday. You will receive your box over the weekend so you are ready for Monday! Orders placed on Wednesday or later will ship the following Friday.
What are inside my box?
We scour the globe to bring you premium treats that light up your daily diet.
To keep your tastebuds guessing, we rotate our menu every month. A typical weekly delivery includes 5 "Daily Packs," each containing a carefully calculated mix of Hero snacks (like rich Bourbon Mocha Choco Wafers or Hamada Power Bars) and Sidekick snacks (like savory Levain Cheddar Sandwiches or Lotte Zero Jellies).
You will also find a Monthly Snack Report for a sneak peek of next menu based on your vote and our discovery of premium snacks.
We do the math. You get the flavor. Let's get onto the journey!
How does the subscription work? Can I cancel?
There are no lock-in contracts. You will be billed weekly on Tuesdays. You can pause, skip a week, or cancel your subscription at any time by logging into your Customer Portal. (Please note: Cancellations must be made before the Tuesday cutoff to apply to that week's box).
Can I customize my snacks for allergies or diets?
Not Yet! To keep our costs low and our shipping fast, our boxes are curated as a set menu each week. We do not currently offer custom boxes for vegan, gluten-free, or specific allergen-free diets.
However it is on our roadmap to provide such flexibilities in the future, with your trust and support! Our mere goal is to provide you with the best snacking experience!
How do you ensure the food quality?
Your health and safety are our top priorities.
Please note that SnackMath boxes feature a wide variety of globally imported snacks. All of them are individually and securely packed and sealed as how they leave the manufacturer.
Because we curate and assemble these boxes in a shared facility, our products may contain or come into contact with common allergens including peanuts, tree nuts, milk, soy, wheat, eggs, and seafood.
While we provide translated English ingredient labels on every Daily Pack for your convenience, we cannot guarantee against cross-contamination from the original overseas manufacturers. If you have a severe or life-threatening food allergy, we strongly advise against consuming our boxes.